New rules give buyers stronger refund rights for digital products

Consumers now have clearer rights when purchasing digital products, including games and subscriptions. Legal expert Natalia Svechnikova from Plekhanov Russian University of Economics has outlined key protections under the Uniform Rules, ensuring buyers can claim refunds in certain situations. Faulty digital products, such as games that fail to launch on compatible devices, may qualify for refunds. Buyers can also seek compensation if a service is frequently inaccessible or lacks promised interface languages. Claims must be filed within two years of purchase, even without an explicit warranty.

Under Article 44 of the Uniform Rules, consumers can request a replacement, price reduction, or full refund. For fully functional products, a seven-day refund window applies, while subscriptions allow pro-rata refunds. Service providers must also warn users about automatic renewals at least three days in advance. To support a claim, buyers should gather proof of purchase, order confirmations, and product details. Documenting technical issues with screenshots, recordings, and customer support emails strengthens the case. Svechnikova advises checking account regions, purchase formats, and device restrictions before buying to avoid complications.

The new guidelines give consumers more control over digital purchases. Refunds are possible for defective products, missing features, or unwanted auto-renewals—provided proper evidence is submitted. These rules aim to protect buyers from unfair practices in the digital marketplace.